One of the more polarizing discussions that can occur among staff in IT and Telecom departments is the value of outsourcing. Especially at a time when employment is scarce, and when a proposal from a potential telecom expense management or wireless expense management vendor may include savings due to reducing IT staff headcount, which may or may not include your head.
Telecom Expense Management, Mobile Device Management, and Carrier Services Blog
Or should I say they’re “just not as into you” as they have been in the past. One of the major complaints we hear from mid-market enterprises is that carrier account teams are less responsive today than a year ago, and a lot less than just several years ago. In addition enterprises are experiencing a lot of turnover with their account teams. By the time the current account rep is up to speed on the account the carrier changes the person assigned.
Taking some time away from the office is always nice. It's great to step out of the trenches, take some time to review the past, survey the landscape, and prepare for the future. One of the things I normally do with my time away is poke around the web for all things relating to Telecom Expense Management.
This is a question we deal with on a daily basis, and one that I believe has yet to be sufficiently answered. In fact I think many in our industry are also having a difficult time answering the question. For example there's a session in the upcoming Total Telecom Auditing Conference entitled "TEM vs. The Auditor" with the following description:
For anyone involved in the management and processing of telecom and wireless invoices I think you'll find the recent Telephony Online article entitled Better service through better billing an interesting read.
I received a newsletter today from CCMI that contained some good advice for companies looking to select a telecom auditor or telecom auditing firm. Why you might want to select a TEM provider with auditing capabilities over a telecom auditor or telecom auditing firm will be discussed another day. In addition to providing some good advice on selecting a telecom auditor it was also being sent to promote CCMI's Total Telecom Auditing Conference coming up at the end of October.
One of the best methods for allocating costs is the employee/site location method. Unlike some other methods of allocating costs, such as by percentage, using the employee/site location method will give you the exact costs for all telecom and wireless services across your enterprise. It will also give you the most flexibility in creating cost allocation reports. The only downside is with tens or hundreds of invoices from which to allocate expenses it can be very time consuming IF you don't have TEM software; you have to maunally enter each line item from an invoice.
According to a recent survey done by AOTMP enterprises reported the following:
What represents the greatest amount of cost avoidance savings for your enterprise?
Here's an article about the bandwidth metering from the New York Times. I particularly like:
Just another reminder on how important it is to monitor usage on phone bills. These fees weren't limited to consumers they also affected corporate owned cell phones. Even though you can block services it doesn't mean random charges for blocked services won't show up on an invoice.