Telecom Expense Management, Mobile Device Management, and Carrier Services Blog

Wireless Expense Management: Manage Internally or Outsource?

Posted by Noel Huelsenbeck on Wed, Dec 15, 2010 @ 11:12 AM

One of the more polarizing discussions that can occur among staff in IT and Telecom departments is the value of outsourcing. Especially at a time when employment is scarce, and when a proposal from a potential telecom expense management or wireless expense management vendor may include savings due to reducing IT staff headcount, which may or may not include your head. 

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5 Signs your Telecom and Wireless Carrier is “just not that into you”

Posted by Noel Huelsenbeck on Wed, Feb 25, 2009 @ 05:34 PM

Or should I say they’re “just not as into you” as they have been in the past. One of the major complaints we hear from mid-market enterprises is that carrier account teams are less responsive today than a year ago, and a lot less than just several years ago. In addition enterprises are experiencing a lot of turnover with their account teams. By the time the current account rep is up to speed on the account the carrier changes the person assigned.

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Telecom Expense Management in 2009. Where are we in the "Hype Cycle"? Peak or Trough?

Posted by Noel Huelsenbeck on Wed, Jan 14, 2009 @ 05:17 AM

Taking some time away from the office is always nice. It's great to step out of the trenches, take some time to review the past, survey the landscape, and prepare for the future. One of the things I normally do with my time away is poke around the web for all things relating to Telecom Expense Management. 

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What's the difference between Telecom Auditing and Telecom Expense Management?

Posted by Noel Huelsenbeck on Tue, Oct 14, 2008 @ 01:40 AM

This is a question we deal with on a daily basis, and one that I believe has yet to be sufficiently answered. In fact I think many in our industry are also having a difficult time answering the question. For example there's a session in the upcoming Total Telecom Auditing Conference entitled "TEM vs. The Auditor" with the following description:

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The lofty goals of simplifying Verizon Business billing

Posted by Noel Huelsenbeck on Wed, Sep 17, 2008 @ 10:05 AM

For anyone involved in the management and processing of telecom and wireless invoices I think you'll find the recent Telephony Online article entitled Better service through better billing an interesting read.

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How to Select a Telecom Auditing Firm

Posted by Noel Huelsenbeck on Tue, Sep 16, 2008 @ 02:52 PM

I received a newsletter today from CCMI that contained some good advice for companies looking to select a telecom auditor or telecom auditing firm. Why you might want to select a TEM provider with auditing capabilities over a telecom auditor or telecom auditing firm will be discussed another day. In addition to providing some good advice on selecting a telecom auditor it was also being sent to promote CCMI's Total Telecom Auditing Conference coming up at the end of October.

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Telecom and Wireless Cost Allocation: What's the Best Method?

Posted by Noel Huelsenbeck on Thu, Sep 11, 2008 @ 06:58 PM

One of the best methods for allocating costs is the employee/site location method. Unlike some other methods of allocating costs, such as by percentage, using the employee/site location method will give you the exact costs for all telecom and wireless services across your enterprise. It will also give you the most flexibility in creating cost allocation reports. The only downside is with tens or hundreds of invoices from which to allocate expenses it can be very time consuming IF you don't have TEM software; you have to maunally enter each line item from an invoice. 

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Cost Avoidance - What's the Best Way to Cut Costs?

Posted by Noel Huelsenbeck on Mon, Aug 04, 2008 @ 08:26 PM

According to a recent survey done by AOTMP enterprises reported the following:

What represents the greatest amount of cost avoidance savings for your enterprise?

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Bandwidth Metering - Relegated to Selling Pipes Carriers Strike Back at Consumers

Posted by Noel Huelsenbeck on Mon, Jun 16, 2008 @ 04:07 PM

Here's an article about the bandwidth metering from the New York Times. I particularly like:

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AT&T settles suit over 3rd-party cell phone fees

Posted by Noel Huelsenbeck on Thu, Jun 05, 2008 @ 01:24 PM

Just another reminder on how important it is to monitor usage on phone bills. These fees weren't limited to consumers they also affected corporate owned cell phones. Even though you can block services it doesn't mean random charges for blocked services won't show up on an invoice.

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