Initial Setup - Included
Vocio
will provide a fully validated inventory, five (5) hours of application
development to custom V-Vision to your work flow and five (5) hours of
integration to selected vendors for automated order processing.
Additional development will be provided at a cost of $125 per hour.
Invoice & Inventory Loading - Not Included
Vocio
will load all invoices and build inventory for all local, long
distance, calling cards, conferencing services, data, Internet and
wireless services for all of Client s domestic locations including but
not limited to local trunks, DID s, fax lines, dedicated and switched
long distance, toll free services, calling cards, wireless services and
devices, MPLS, Frame Relay, VPN, or Private lines and any other
associated services within these service categories from invoices
provided to Vocio by Client via e-mail, mail, CD, CSR or Web download.
Vocio
will load all site locations, employees, contracts or other data as
required in the management of TEM including all aspects of processing
the invoice, allocation of GL codes and cost centers. Invoices will be
processed and posted to the V-Vision TEM Database generally within 48
hours of receipt.
V-Vision Invoice Repository - Not Included
Vocio
will provide a secure web-based invoice repository to store copies of
invoices in PDF format and make those available for viewing via the
V-Vision TEM Database.
Phone Support, Web Based and On-Site Training - Not Included
During
the initial installation Vocio will provide two (2) days of web based
training to train the end user on the use of the V-Vision Database.
Each month Vocio will provide five (5) hours of helpdesk phone support
for the V-Vision TEM Database. Additional helpdesk phone support
provided at sixty dollars ($60) per hour, billed in increments of ten
(10) minutes.
Customized Dashboards, Graphs, Reporting, Fields and Layout - Not Included
Vocio
will provide ten (10) customized dashboards and graphs per month and
any reporting, fields or layouts needed to achieve the desired
inventory details and views of those items.
Inventory Validation and Optimization - Not Included
Vocio
will provide ten (10) hours monthly to work with your staff to validate
the inventory of telecom and wireless services. In addition, Vocio will
manage repair tickets, issue moves, adds, changes, deletions and
consolidate billing accounts with the carriers.
Billing Discrepancies - Not Included
Vocio
will provide ten (10) hours monthly to work with your staff to identify
billing discrepancies and follow up with carriers to attain refunds.